Store regulations

Definitions:

The designations given below should be assigned the meanings indicated below in the content of the regulations:

          • Bartołty Wielkie 40A,11-010 Bartołty Wielkie NIP: 5562102487, REGON: 363866913.
          • Store – online store run by the Seller at the Internet address https://www.mayenahase.com
          • Products – commercial goods distributed by the Seller to Customers within the Store.
          • Customer – a natural person who wishes to conclude a Product purchase agreement with the Seller within the Store.
          • Consumer – a person who is a consumer under the provisions of the Act of 23 April 1964 – the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended).
          • Cart – a functionality of the Store that allows the Customer to display Products selected for purchase, as well as enter and modify order data such as: number of Products, delivery address, invoice data, delivery method, payment methods, as well as enter the discount code number or gift card number.
          • Price – the price of the Product expressed in Polish zloty and including VAT, but excluding the Shipping Costs; the Seller reserves the right to change the prices of the Products in the offer, introduce new Products to the Store's offer, conduct and cancel promotional campaigns on the Store's websites or introduce other changes therein.
          • Delivery costs – the fee for delivery of purchased Products to the address indicated by the Customer, expressed in Polish zloty and including VAT (including transport, delivery and postal fees); Delivery costs are visible in the Basket and can be checked by the Customer before placing the order.
          • Sales Agreement – ​​an agreement concluded by the Customer and the Seller, under which the Seller sells Products to the Customer and the Customer purchases these Products in exchange for payment of the Price.
          • Online Payment Provider – an entity handling online payments; When placing an order, the Customer can choose one of the following Online Payment Providers: Przelewy24
          • Fulfillment of the Sales Agreement – ​​delivery by the Courier of the Products purchased by the Customer to the address indicated by the Customer in the Cart.
          • Courier – an entity responsible for delivering the order to the address indicated in the Basket by the Customer; when placing the order, the Customer can choose one of the following Couriers:
          • Delivery Area – the area of ​​the Seller’s operations within which the Seller makes deliveries as part of the Fulfillment of the Sales Agreement; the Delivery Area is visible in the Store and should be checked by the Customer before placing an order.
          • Customer Service Center – Customer service center operated by the Seller by phone at: 512009539 on working days from 10:00 to 14:00 and electronically at: kontakt@mayenahase.com
          • Regulations – these Regulations and their annexes.

  • Register in the Store
    •

    Registration in the Store allows the Customer to:

                   entering, editing or deleting data, including delivery addresses;

    • In order to register in the Store, i.e. to set up a Customer account, you must complete the registration form on the Store’s website, providing your name, surname, e-mail address and password, as well as read and accept the provisions of these Regulations.
    • After the Customer completes and submits the registration form, the Seller sends a registration confirmation to the email address provided by the Customer. At this point, the registration process is completed.
    • Registration in the Store, as well as the use of the Store's functionalities, are free of charge. Registration means that the Customer has concluded an agreement with the Seller for the provision of electronic services consisting in maintaining the Customer's account, on the terms specified in these Regulations.
    • After registering in the Store, each login is made using the data provided in the registration form or subsequently changed using the Customer's account settings.
    • The account created as a result of registration is maintained for the Customer for an indefinite period. The Customer may resign from maintaining the account in the Store and request its deletion at any time. No fees are charged for the resignation and deletion of the account.
    • In order to remove the Customer's account from the Store, contact the Customer Service Center - by phone or e-mail to the number/e-mail address indicated in point 1.1.14 above. The instruction to remove the account is accepted for execution after confirming whether the person making the request is the owner of the account. The removal of the account takes place immediately and means that the Customer terminates the agreement with the Seller for the provision of electronic services, the subject of which is the maintenance of the Customer's account.

    • To use the Store you must:

    -Computer, laptop or other multimedia device with internet access

    -Access to e-mail

    -Internet browser

    • The Customer shall bear the fees associated with access to the Internet in accordance with the tariffs of his telecommunications operator.
    • The Customer is obliged to use the Store in accordance with the provisions of the law and the principles of social coexistence. In particular, the Customer is prohibited from entering any illegal content.
    • The Seller is not responsible for problems in the operation of the Store resulting from reasons beyond the control of the Seller, in particular telecommunications operators.
    • The Seller is entitled to make changes and modifications to the Store and its functionalities in order to improve its operation.
    • All content placed in the Store, including trademarks, photos, descriptions are subject to legal protection. Any use of them in whole or in part constitutes a violation of the law.
    • Logging in to the Store is done by entering the email address and password provided during registration of the Customer's account in the login form. The data provided during account registration may be changed after logging in to the Customer's account.

    -The Customer is obligated to keep the login and password to his/her account in the Store secret.

    -The password constitutes confidential information for the exclusive use of the Client.

    Placing an order by the customer

    -The customer can place orders 24 hours a day, every day of the week.

    -Browsing the Store's assortment does not require creating an account. The Customer may place orders for Products in the Store's assortment either after creating an account in accordance with the provisions of points 2 and 3 of the Regulations or by providing the necessary personal and address data enabling the execution of the order without creating an account.

    -The list of goods on the Store's website (https://www.mayenahase.com) is a catalog of the Products most frequently supplied by the Store. Their availability will be confirmed each time after the order has been verified.

    -To place an order, the Customer selects the Products they wish to purchase from the Seller and adds them to the Cart. Then, they fill out the order form available in the Cart.

        • In the "Basket" section, the Customer can view selected Products and change their quantity. A Customer who has a discount code or gift card can also use the above by entering them in the designated place in this section called "Promotional Code".
          • Discount codes have a validity period during which the Customer can use the discount offered. After the discount code validity date has passed, the discount code cannot be used.
          • The discount code cannot be combined with any other discount code or other promotions, unless the terms and conditions of a given promotion state otherwise.
        • In the "Personal data" section, the Customer is required to either log in to their account, referred to in points 2 and 3 above, or to complete the order form with correct and current data that is necessary to complete the order (obligatory data), i.e.:
          • name,
          • last name,
          • email address,
          • delivery address (street and number, postal code, city, country),
          • telephone number,
          • if you wish to receive a VAT invoice – also the data necessary to issue a VAT invoice (NIP, company name),

    as well as to accept the Privacy Policy and these Regulations (mandatory consent). By indicating in the form the consent to these Regulations and Privacy Policy, the Client declares that he/she has read them and accepts their provisions, and at the same time undertakes to comply with them. The Client may also accept the sending of a newsletter by the Seller to the e-mail address indicated by the Client (voluntary consent).

    • In the "Delivery method" section, the Customer selects the Courier or Parcel Locker

    Shipping Costs will be added to the price of each order (the sum of the Prices of the Products selected in the Basket), depending on the Courier selected by the Customer.

    Shipping Costs are visible in the row next to each Supplier.

    • In the "Payment Method" section, the Customer selects the Online Payment Provider.
    • The order is placed by selecting the "Order with obligation to pay" button, which causes the Customer's order to be sent to the Seller. Placing an order by the Customer means submitting to the Seller an offer to conclude a Sales (purchase) Agreement for the ordered Product. The offer is binding on the Customer if the Seller immediately confirms its receipt.
    • The Seller is entitled to introduce a maximum number of pieces of a specific Product or Product category covered by one order. Information on restrictions on the maximum number of pieces of a specific Product or Product category covered by one order is available in the Store.
    • If it is necessary to change the data provided in the Form, the Customer should contact the Seller at the e-mail address or telephone number provided in point 1.1.14.
    • The Seller reserves the right to additionally verify the data provided by the Customer by telephone or electronic means – respectively to the telephone number/e-mail address provided by the Customer in the form.
  • Acceptance of the order by the Seller - conclusion of the Sales Agreement
    •

    -After placing the order, a confirmation of receipt of the order placed by the Customer by the Seller will be sent to the Customer's e-mail address provided in the ordering process (section "Personal data").

    -After receiving the order, the Seller shall immediately begin to assemble the Products listed therein, subject to the provisions of point 8 of the Regulations. The order in which orders are assembled is determined by the order in which they are placed by Customers via the Store.

    -If it is possible to fulfill the order, an e-mail will be sent to the Customer's e-mail address confirming acceptance of the order for fulfillment.

        • Confirmation of order acceptance is the Seller's declaration of acceptance of the offer referred to in point 4.4.5 above
        • Upon confirmation of acceptance of the order, a Sales Agreement regarding this order is concluded between the Customer and the Seller.
        • The agreement concluded between the Customer and the Seller regarding the purchase of a given Product is of a fixed-term nature and lasts for the period of order fulfillment. The place of fulfillment of the service related to the purchase of Products in the Store is the delivery address indicated by the Customer in the "Personal data" section.
  • Payment Policy
    •

    The customer can choose from the following online payment methods:

        • payment in advance by debit/credit card.
        • Payment by gift voucher
        • Payment by bank transfer to the seller's account: ING Bank Śląski, account number: 96 1050 1025 1000 0092 8068 7246
        • BLIK payment
        • Payment Transfers 24

    • There is no option to choose payment on delivery.
    • If the Customer chooses to pay for the order in advance, the Customer is obliged to pay the full Price for the ordered Product, including the Shipping Costs, no later than within 7 days from the date the Customer receives confirmation of the Seller's acceptance of the order for execution. An order not paid for within 7 days from the date the Customer receives confirmation of the Seller's acceptance of the order for execution will be automatically canceled and the Seller is released from the obligation to execute it.
    • At the moment the Online Payment Provider provides the Seller with confirmation of payment by the Customer or crediting the Seller's bank account, referred to in point 6.1.3. above, with the amount due to the Seller for the execution of the order placed by the Customer, the payment obligation under the Sales Agreement incumbent on the Customer is fulfilled and the order is deemed to have been paid.
  • Execution of the Sales Agreement
    •

    -The Fulfillment of the Sales Agreement by the Seller shall commence immediately after the Seller receives confirmation of payment or crediting the Seller's account, as referred to in point 6.4. above, subject to the provisions of point 8 of the Regulations.

    -The Seller delivers the Products covered by the Sales Agreement via Courier only within the Delivery Area.

    -The estimated time of sending the parcel with the subject of the order is 2 working days, counted from the day of acceptance of the order for execution by the Seller, but not earlier than before the Customer makes the payment referred to in point 6.4 and subject to the content of point 8 of the Regulations. The above deadline is the estimated time counted from the moment of acceptance of the order for execution to the moment of sending the subject of the order to the Customer via the Courier. The order execution time depends on the availability of a given Product.

    -The Seller does not make deliveries on public holidays and on Sundays, which are covered by the statutory trade ban. In the event that other days than those specified in the previous sentence are designated for non-delivery, the Seller will place information about this in the Store with due notice.

    -The Seller delivers the Products covered by the Sales Agreement, together with a sales receipt or VAT invoice (if the Customer has completed the form with the data referred to in point 4.4.2.6. above).

  • Delivery
    •

    Delivery of products to the customer is subject to payment, unless the sales agreement provides otherwise.

    The cost of shipping the product is indicated to the customer on the online store website during the ordering process when the customer expresses his or her willingness to be bound by the sales contract.

    The seller provides the customer with the following delivery methods:

    - inPost courier delivery

    - DPD courier delivery

    The delivery time of the product to the customer is 1-5 business days from the date of completion of the order, unless a different time is specified in the product description.

    In the case of a product with different delivery dates, the delivery date is the longest date stated.

    If the parcel is sent to the wrong address (not due to the Seller's fault), the customer is obliged to cover the costs of re-sending it, resulting from:

    - incorrectly provided delivery address

    - expressing a desire to change the carrier

    - change of carrier, e.g. from parcel locker to courier delivery

    Even if the order cost exceeds PLN 250, a repeated (next) shipment according to the conditions presented above requires a new payment.

    In the event that the shipment requires re-sending to the customer (if it is not collected by the customer and is returned to the sender), and such a situation occurs through no fault of the sender, the customer is obliged to pay a fee covering the cost of re-sending the shipment using the same route that was originally selected or to provide information regarding the change of carrier by e-mail.

    The transfer title should include the following information: "fee for re-shipping order number ...".

    In the case of delivery of goods to a commercial premises other than a residential premises, which has a name, the name of the premises must be provided in order for the goods to be delivered correctly.

  • Protection of personal data
    •

    The administrator of the personal data of the Customers is Green Lab Marzena Duda, Bartołty Wielkie 40A, 11-010 Bartołty Wielkie, NIP: 5562102487, REGON: 363866913, as the owner and administrator of the Store providing services electronically.

    -The Personal Data Administrator ensures the implementation of the rights arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (referred to as "GDPR" or "General Data Protection Regulation").

    -Providing data by the Customer is voluntary, but necessary for the execution of the Sales Agreement. Without the possibility of processing personal data, the administrator is not able to complete the order and meet legal requirements. In this case, the conclusion of the Sales Agreement is considered to be the placing of an order in the Store.

    -More information on the protection of personal data by the administrator is available in the document entitled "Privacy Policy"

  • Right to withdraw from the Sales Agreement
    •

    - Subject to point 10.4. below, a Customer who is a Consumer may withdraw from the Sales Agreement without giving a reason within 14 days from the date of delivery of the ordered Products. To meet the deadline, it is sufficient to send a statement before it expires.

    -To exercise the right to withdraw from the contract, the Customer should submit a declaration of withdrawal from the contract, indicating the order number and the date of purchase.

        • In order to exercise the right to withdraw from the contract, the Customer may use the withdrawal declaration form constituting Annex 1 to these Regulations.
        • The method of withdrawal from the contract recommended by the Seller is to send the completed form by e-mail to the Seller's e-mail address indicated in point 1.1.14. of these Regulations.

    -The Customer should attach proof of purchase of the Product to the declaration referred to in point 10.2. above, or document the purchase in another way.

    -The right to withdraw from the Sales Agreement does not apply to agreements referred to in Article 38 of the Act of 20 May 2014 on consumer rights, including in particular sales agreements for the following Products:

        • not prefabricated, manufactured according to the consumer’s specifications or intended to meet his individual needs;
        • delivered in a sealed package which cannot be returned for health or hygiene reasons after opening the package if the package is opened after delivery;
        • which after delivery, due to their nature, become inseparably connected with other things.

    -The Customer is obliged to return the Products covered by the declaration of withdrawal from the contract immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement, to the address of the Seller's registered office indicated in point 1.1.1.

        • To meet the deadline, it is sufficient to send back the Products before it expires.
        • The return of Products is at the Customer's expense.

    -The Seller shall promptly, but no later than within 14 days of receiving from the Customer a statement of full or partial withdrawal from the contract, return to the Customer the payment made by him for the returned Products. In the event of full withdrawal from the Sales Agreement, the Seller shall also return to the Customer the Delivery Costs incurred by the Customer in the amount corresponding to the cheapest shipping option available in the Store's offer.

        • The Seller may withhold the refund of the payments referred to in point 10.6. above until the Customer returns the Products subject to withdrawal from the contract, or until the Customer provides confirmation that he has sent back the Products, depending on which of these events (return or provision of confirmation) occurs first.
        • The refund will be made using the payment method used by the Customer. If the refund in the form referred to in the preceding sentence is not possible, the refund will be made by transfer to the bank account indicated by the Customer.

    -Before withdrawing from the Sales Agreement, the Customer should not use the Products in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Products. Otherwise, the Customer will be liable for reducing the value of the Products.

    -The right to withdraw from the contract does not exclude the Customer's rights arising from the Seller's liability for the non-conformity of the Product with the contract and the manufacturer's warranty.

  • Product complaint
    •

    -The Seller is obliged to deliver Products free from defects and is liable for any defects in the Products.

    -The Customer has the opportunity to check the Products in the presence of the Courier before collecting them. The Seller recommends not accepting damaged Products.

    -In the event of non-compliance of the Product with the Sales Agreement after its delivery, the Customer has the right to file a complaint by sending its content together with proof of purchase of the Product and photos of the Product to the e-mail address indicated in point 1.1.14 of these Regulations.

        • To submit a complaint, the Customer may use the complaint form constituting Annex 2 to these Regulations.

    -The complaint will be considered no later than 14 days from the date of its submission by the Client.

        • The Customer will be informed about the method of its consideration by the Seller electronically to the e-mail address provided by the Customer in the "Personal data" section referred to in point 4.4.2 of these Regulations.

    - In the event of a positive response to the complaint, the Product will be exchanged for another, full-value Product, and if the above is not possible - at the Customer's discretion, the Seller will refund the Customer the amount of the Price of the defective Product and the Shipping Costs incurred by him in connection with his purchase, or will reduce the Price of the Product or exchange the Product for other Products available in the Store with a total value of the Price of the purchased, defective Product incurred by the Customer.

        • In the event that a defective Product needs to be returned to the Seller, the Seller will order a Courier to collect the defective Product from the Customer. The Customer will not incur any costs associated with this.
        • The Customer is obliged to properly pack the returned Product (the Seller recommends returning the Product in its original packaging). The Seller is not responsible for any mechanical damage that occurs between the time the Product is delivered to the Customer and the time the returned Product is delivered to the Seller.
        • The Customer has the right to reimbursement of necessary and justified costs incurred in connection with the return of the Product, after submitting proof of such costs to the Seller.
        • The refund will be made immediately after sending the Customer information on how to settle the complaint using the payment method used by the Customer, and if this is not possible – to the bank account indicated by the Customer.
        • The warranty covers manufacturing and other defects of the Product, except for defects resulting from:
          • unprofessional and careless use of the Product,
          • using the Product contrary to its intended purpose,
          • mechanical damage to the Product
          • normal wear and tear of the Product caused by its use.
  • Extrajudicial methods of handling complaints and pursuing claims
    •

    -In the event of a dispute with the Seller or any doubts as to his rights, the Customer has the possibility to use extrajudicial means of settling complaints and pursuing claims. For this purpose, the Customer may file a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.

    -Access to out-of-court dispute resolution procedures is provided, for example, by permanent consumer arbitration courts operating within the Trade Inspection. The customer may also seek legal assistance from the Municipal/District Consumer Advocate, the Office of Competition and Consumer Protection, and other consumer organizations, such as the Federation of Consumers, the Association of Polish Consumers, and the European Consumer Center, under the principles applicable in these organizations.

  • Final provisions
    •

    • In all matters not regulated in these Regulations, the provisions of the Act of 23 April 1964 - the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended), the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827, as amended) and other relevant acts shall apply.
    • Any doubts arising from the interpretation of the Regulations should be interpreted in a manner that ensures compliance of these Regulations with mandatory provisions of law.
    • Any disputes arising from the Sales Agreement, in the absence of an amicable solution, shall be settled by a competent common court determined in accordance with the provisions of the Act of 17 November 1964 - the Code of Civil Procedure (Journal of Laws 1964 No. 43 item 296, as amended).

    The Seller reserves the right to change these Regulations, about which he will inform the Customer at least 7 days in advance. The changes cannot violate the Customer's rights resulting from orders placed before the change was introduced. The change to the Regulations comes into effect within 7 days of publication in the Store.

    GIFT CARD REGULATIONS

    1. GIFT CARD ISSUER

    1.1. The Issuer of the Gift Card is Green Lab Marzena Duda, Bartołty Wielkie 40A, 11-010 Bartołty Wielkie, REGON 363866913, NIP 5562102487.

    1. LEGAL REGULATIONS

    2.1. The legal basis is these Regulations, which are also the only document defining the rules for using GIFT CARD. The content of the Regulations is available at: https://mayenahase/com/

    1. GIFT CARD VALIDITY PERIOD, RULES FOR PURCHASING THE CARD.

    3.1. The Gift Card is valid for 6 months from the date of purchase.

    3.2. The Gift Card can be purchased and redeemed in the online store www.mayenahase.com.

    3.3. The card is sent via e-mail with the card in electronic form.

    3.4. The Issuer is not responsible for stolen, lost or destroyed cards.

    1. RULES FOR USING THE GIFT CARD.

    4.1. The Gift Card may be used by natural persons with full legal capacity to make purchases in the online store www.jemiol.com.

    4.2. Gift Cards are available in four denominations: PLN 100, 200, 300, 500

    4.2. In the event of purchasing goods for an amount higher than the value of the Gift Card, the Customer may pay the difference.

    4.3. If the purchase of goods is lower than the value of the Gift Card, no change will be issued and any unused funds will be forfeited.

    4.4. The Card is not a payment card and cannot be exchanged for cash or returned.

    4.5. The coupon is single-use and should be used in a single transaction. The coupon can only be combined with selected promotions valid in the online store. It is not possible to combine the coupon with other discount codes. It is not possible to reuse the coupon.

    1. RETURN OF GOODS, COMPLAINTS.

    5.1. Goods purchased using a Gift Card cannot be returned but can only be exchanged for other available goods at the same price or at a higher price (for an additional fee) – provided that they have not been used.

    1. THE REMAINING.

    6.1. The Regulations are effective from 10 January 2025 until further notice.

    6.2. In matters not regulated, the Civil Code shall apply.

    6.3. In the event of a conflict between the provisions of these regulations and the mandatory provisions, the provisions of the mandatory provisions shall apply instead of these provisions of the regulations. The same applies to the assessment of these regulations from the point of view of the content of Article 3851 and Article 3853 of the Civil Code.

    6.4. The court with jurisdiction to resolve disputes between the parties is the court with jurisdiction under generally applicable provisions.